Privacy Policy

Information We Collect

When you request a quote or contact NorthLine Detailing, we may collect information you voluntarily provide, including:

• Name
• Phone number
• Email address, if provided
• Vehicle year, make, model, type, and condition
• Requested detailing service
• Service location or city
• Information, messages, or notes you provide about your vehicle or requested service
• Your consent preferences regarding communications

Our website and service providers may also process basic technical information necessary to operate and secure the website.

How We Use Your Information

We may use information you provide to:

• Review and respond to quote requests
• Provide pricing and availability
• Schedule detailing services
• Communicate with you about requested or booked services
• Send non-marketing service-related text messages when you have provided applicable consent
• Provide customer support
• Operate and improve our website and business
• Prevent misuse and maintain website security
• Comply with applicable legal obligations

NorthLine Detailing does not use website SMS consent to send marketing or promotional text messages.

Text Message Communication

If you voluntarily opt in to receive non-marketing text messages, NorthLine Detailing may text you regarding your quote request, pricing, availability, scheduling, appointment, requested service, or other service-related communication.

Message frequency may vary. Message and data rates may apply.

You may reply STOP to opt out of text messages. You may reply HELP for assistance or contact NorthLine Detailing at (810) 246-7126 or detailingnorthline@gmail.com.

Providing your phone number does not automatically constitute SMS consent. SMS consent is collected separately.

Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be sold or used for unrelated marketing purposes.

Service Providers

NorthLine Detailing uses service providers necessary to operate its website, forms, communications, and customer-service systems. These include Netlify for website hosting and form functionality and LeadConnector/HighLevel for website chat, customer communication, and workflow functionality.

SMS consent information is used only as necessary to provide the messaging service and maintain applicable records.

Google Search Console

We use Google Search Console to understand how our website appears and performs in Google Search. We do not currently use Google Analytics or advertising pixels on this website.

Data Retention and Security

We retain information for as long as reasonably necessary for customer communication, business records, dispute resolution, applicable legal obligations, and the purposes described in this policy.

We take reasonable measures to protect information in our possession, but no online system or electronic storage method can be guaranteed completely secure.

Your Choices

You may contact us with questions about information you have provided or to request an update or deletion where reasonably possible and subject to applicable recordkeeping or legal requirements.

You may withdraw SMS consent by replying STOP to an applicable message.

Changes to This Policy

We may update this Privacy Policy as our website, services, communication practices, or legal obligations change. The current version will be posted here with its effective date.

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